MONDAY - THURSDAY: 9AM - 6PM
FRIDAY: CLOSED
SATURDAY: CLOSED
SUNDAY: 10AM -2PM
CLOSED ON BANK HOLIDAYS
Do you offer samples?
For bespoke orderes these can be arranged on request.
Do we get to keep any wax stamps that are engraved for us?
Yes. Wax seals that are created especially for you can be returned to you once your entire stationery order is completed.
Is there a minimum spend?
No we have no minimum spend, as we print everything in house we can run the smallest amount of prints.
What are your lead times?
For our inhouse design invitations and stationery, the typical turnaround time between ordering to dispatch is 4-6 weeks but this can fluctuate for examples if changes are made, bank holidays etc.
For bespoke orders, we aim to work to the same timeframe, 4-6 weeks from the design consultation meeting.
I have left my order to the last minute can you help?
We work on a first come first serve basis but if you need an order completing urgently then get in touch with us before placing any order, as we do offer a "rush order" service. We reserve the right to cancel any order we have not previously agreed to fulfill at short notice.
What is your "rush order" service?
If orders are required before the minimum 4 weeks period, we offer a rush order service, whereby proofing times are reduced to 24 hours and production time is reduced.
Do you offer discounts?
We offer discounts on larger quantities purchased, however we dont offer general discounts as we believe that our work is priced fairly and within industry averages.
I am on a budget; how can you help?
All our designs come with individually priced components which makes it easy to add or subtract elements so you can stay within budget. We will always offer advice on how to keep spend to a minimum if required.
I’m not sure on what I want and all the options you offer, can I come and see you?
If you would like a bespoke design made we do offer face-to-face consults in and around central Scotland. Our consultations can be booked with a £100 design consultation fee, this is then deducted from your final bill.
How do I pay?
If ordering via the website directly then we have a payment gateway set up at checkout so you can pay using a credit / debit card or Klarna. If requesting a bespoke design, then this order is purchasable again through our website and use the same checkout as direct orders.
Do you take deposits?
We take deposits for bespoke orders, £100 design consultation fee and then 50% of balance once invitation design is confirmed, then the remainder of the balance before "on the day" items are printed (or 100% of balance is due upon invitation design if no "on the day" items are ordered)
In house design orders are paid in full at time of purchase.
Are envelopes included?
Yes. All full orders come with the exact number of standard white envelopes for FREE. For some stationery items these can be upgraded to coloured envelopes for a fee. This option is available on any purchasable listing.
Do you have pricing on your website?
Yes. If you find the purchasable item you require and select the options you would like, a price will be given at the bottom of the page. You have complete control over how much each item will cost by using the options presented.
Can I order invitations and day stationery together?
You can but we wouldn't tend to recommend it. Your on the day stationery tends to be ordered 2 months before your big day as circumstances can change and this is the main reason we don't recommend doing so - as if you needed to reduce the number of place cards, for example, this would be exempt from being refunded in full.
Can you print any design in my colours?
Yes, we can print in your chosen colours, this does not include foiling such as golds, silvers, these come at an additional cost.
Are there colour discrepancies?
Printed colours, and colour of physical materials such as ribbon etc are all subject to interpretation. We do not claim to match a colour perfectly and furthermore, what you see on your screen to what you see on a phone to what you see in a physical item will always differ. This extends to special finish items as well. We do not accept any responsibility for colour discrepancies and again urge all clients to order a sample first.
When choosing envelope colour will this include the RSVP envelope as well?
No. RSVP envelopes are included as white as standard. If you wish the RSVP envelope to be the same colour as your invite envelope you will need to select this on the order drop down menu.
How long does printing take?
For our printed ranges we aim to print your items within 2 weeks of your sign off. This is not two weeks from the date you place your order, but rather from the time you agree for us to print your stationery.
Can I swap to different materials once I have placed my order?
This can be done as long as we have not already ordered your materials.
Additionally, it's possible that material changes can result in extra charges - for example changing from a standard cardstock to "Luxe".
Can I print on the back of items?
Yes. All items that do not require to be mounted can have reverse printing on them (such as menu choices for an RSVP card, for example). This is selectable on each product page where this is relevant.
What is included in the proofing process?
Once an order is paid, we send your proofs via email within 3 business day of the payment clearing. Business day are Monday-Friday only and do not include Bank Holidays, or days the Studio is closed. We then send you digital PDF files to review and suggest changes.
Proofing includes;All text for all itemsColour of text
Proofing does not include:Guest names and addressesWax seal colourWax Seal Design (unless custom)Cardstock choice and colourEnvelope colour
Is artwork adjustable?
Our inhouse designs are fixed and "sold as seen". If you would lie to adjust artwork/font then we can provide a bespoke offering.
Will I receive a physical proof of my invite?
No. Digital copies of your invites are sent only.
Can I change the wording?
Yes. We are very relaxed with wording and allow any wording to be used providing it fits. If it does not we will let you know and suggest changes and we have a number of options on our website as references.
Can I change the font?
We pair fonts with each design so that they match the style and the layout. We do not swap fonts out to other designs as this is classified as "Bespoke" work.
Can I change the design, mid-way through proofing?
Yes. However, this is chargeable at £50 and will place your order to the back of our proofing queue so will delay your order. If you are unsure on a style you like, we recommended ordering more than one sample to make sure you are happy with the design you have chosen.
Can I have some printed in a different language?
Yes; as long as the font we’re using supports special characters in different alphabets so we’d recommend checking with us in advance. There is a charge associated with this so you will need to contact us prior to ordering to discuss pricing etc. All details must be provided in the language required. We do not translate wording.
Can your invites be used for anything other than weddings?
Yes. Please specify their use upon checkout so we can alter the information template used.
Can I include my own artwork of third-party elements?
Yes, with a few caveats - that the image provided is usable in the context of the design chosen, that it is in the right format, of a high enough quality for printing and that you hold the rights to use the image.
I need to offer a menu choice, can this be included somehow?
Yes. We can print RSVP’s double sided to include this option.
Do you print guests’ names and addresses?
Yes. We offer RSVP envelopes printing, Guest name printing on Invites and guest address printing on envelopes. This will always match the design of the invites you have ordered.
Can I have my own wax seal?
Yes. We will design a wax seal for you using artwork reliably source and commercially obtained. This option is available on relevant product pages.
Are the invitations assembled?
Most of them are. If a sealed invitation like a pocketfold or gatefold for example, we will completley assemble all aspects of around 95% of your invitations, leaving some open for you to have a peak.
What shipping options are there?
Smaller consignments use standard Royal Mail 1st Class. For larger consignments we use a mixture of tracked courier services dependent on location. For tracked shipments a code will be provided to you once your order has shipped. You'll see the options for shipping at checkout when placing your order.
Can I combine shipping?
Yes - multiple items can be combined into a single order. If, however, you have been charged too much for shipping, then we reimburse any shipping overages to you once your items have been dispatched. We'd typically recommend contacting us in advance if you want to combine shipping.
Do you ship to other countries outwith the UK?
Yes we ship worldwide